Why were our software clients dissatisfied with their existing annuity providers? Different clients working with a variety of providers had different complaints, but there were three main issues:
- Poor responsiveness in client support: frustrations in getting questions answered and issues resolved.
- Pricing concerns: primarily a lack of transparency over agent fees, exchange rates and ‘special’ charges – what they were paying seemed higher than anticipated and getting clear answers was harder than it should have been.
- Inflexibility: documents, invoices and reports were hard to understand and this added real internal costs to their maintenance process. Providers were unwilling to change or adjust to meet their needs, say, for invoices showing costs by business unit.
If you’re experiencing similar problems and would like to learn more about ANAQUA Services, let me know at firstname.lastname@example.org or go to www.anaqua.com/services/annuities.html.